Beauty and the Beast, Customs House Review
Written by Stacy for Theatre & Tonic
Disclaimer: Gifted tickets in exchange for an honest review
The Customs House’s Easter panto is always a guaranteed good time, and this year’s Beauty and the Beast is no exception. With a talented cast, slick direction, and just the right mix of enchantment and Geordie cheek, this production brings a classic tale roaring to life in a way only South Shields can.
Directed with flair by Steven Lee Hamilton, the show is a whirlwind of laughter, music, glitter, and gags from start to finish. Though the core story follows the well-loved fairy tale—kind-hearted Beauty falls in love with a cursed prince—the panto version is peppered with hilarious local references, audience interaction, and delightfully daft detours that keep everyone entertained, whether they're six or sixty.
The cast as a whole delivers with energy, charisma, and that signature Customs House flair. Audiences will spot some familiar favourites returning to the stage, bringing their well-loved charm and comic timing, while fresh faces add a welcome spark of new talent to the mix. Together, they form a dynamic ensemble that keeps the story moving at pace, balancing big laughs with heartfelt moments and plenty of local flavour.
Beth Ellis shines in the role of Beauty, delivering a performance that's both captivating and full of heart. Her vocals are strong and clear, and she brings a natural warmth and charm to the stage. Far from a damsel in distress, this Beauty is sharp, spirited, and more than ready to put the Beast in his place when the moment calls for it. Bailey James Yates takes on the role of the Beast with a solid mix of brooding presence and boyish charm. His transformation from gruff outsider to someone more open and vulnerable feels well-judged, adding some emotional depth beneath the makeup.
But as with any great panto, it’s the comic characters who often steal the show—and this one is no exception. Tom Whalley’s Dame Winnie Wouldhave is an absolute riot from the moment she makes her grand entrance, instantly commanding the stage with infectious energy and irresistible charm. Each appearance brings a fresh burst of colour, thanks to a parade of ever-more outrageous costumes and a glint in her eye that suggests she’s always up to something. Whalley doesn’t just play the Dame—he owns the role, striking the perfect balance between cheeky humour and genuine warmth. His rapport with the audience is effortless, whether he's cheekily ad-libbing or leading a raucous singalong that has the whole theatre joining in. Every line is delivered with razor-sharp timing, every gesture tuned to get the biggest laugh, and every scene elevated by his magnetic presence. Winnie isn’t just a comic relief—she’s the heart and soul of the production, bringing everyone along for the ride.
Glen Richard Townsend brings boundless energy and irresistible charm to the role of Cousin Dennis, the daft but lovable sidekick who quickly wins over the audience. With his knack for physical comedy, delightfully silly songs, and wide-eyed enthusiasm, he’s a particular favourite among the younger crowd—but there’s plenty for adults to enjoy, too. Townsend throws himself into every gag and pratfall with total commitment, creating a character that’s both hilariously hapless and genuinely endearing. His onstage chemistry with Whalley is a highlight, with their back-and-forth banter and shared comic timing generating some of the biggest laughs of the night. Whether they’re getting tangled in a ridiculous scheme or simply exchanging glances that say it all, their dynamic feels effortless and full of joy. Dennis might be the fool, but in Townsend’s hands, he’s a fool with heart—and an essential part of the panto’s magic.
Then there’s Andrew Dawson, who struts onto the stage as the villainous Gaviscon with delicious arrogance. It’s a classic panto baddie performance—just the right level of sneer without ever taking himself too seriously. His boo-inducing antics were a crowd-pleaser throughout, and his villain song was a definite musical highlight. Lucy Davis casts a sparkly spell as the Enchantress, gliding through the madness with poise, powerhouse vocals, and just a hint of knowing mischief. Jess Brady is fabulously flamboyant as Hortense, bringing sharp comedic timing and a vibrant stage presence to every moment. Her playful delivery and larger-than-life energy make her a constant source of laughs throughout the show. And Tom Morris is a delight as the bumbling Duke, all pomp and perfectly timed punchlines. Together, this lively bunch keeps the stage buzzing and the audience grinning from start to finish.
The ensemble of young dancers brings an infectious energy to the stage, their passion and love for performing shining through in every move. Choreographed by Jacqui West, their routines are lively, precise, and filled with enthusiasm, adding an extra layer of excitement to the show. Their vibrant presence and joyful performances bring a dynamic spark to the production, making each dance number feel fresh and full of life. A panto simply wouldn’t be the same without this lovable, spirited cast of young performers.
What makes this panto particularly special is how it balances tradition and freshness. There are all the classic panto elements you’d expect—catchphrases, tongue twister routines, a bit of cross-dressing chaos—but they’re blended with current references, local jokes, to keep things fresh and full of fun. The script is packed with one-liners and clever wordplay, and the musical numbers span a range of styles, from Disney-style ballads to pop parodies. And of course, the obligatory audience participation scenes brought big laughs and plenty of chaos—just the way it should be.
Beauty and the Beast at the Customs House is a pure Easter treat. It’s a show full of heart, humour, and hometown pride, and whether you're a regular panto-goer or brand new to the tradition, you’ll find something to love in this joyful, larger-than-life production.
A sparkling, side-splitting, and utterly charming take on a classic tale—South Shields panto magic at its finest.
At Customs House, South Shields until 26 April 2025
★★★★.5
